6-8 patients sharing a cubicle of 30 bed ward. Common bath and toilet facilities for the ward. Initial Deposit Medicine: ₹10,000 Surgical: ₹15,000
3 - 4 patients sharing a room with common bath and toilet facilities. Chair for attendant. Common bath and toilet facilities Initial Deposit Medicine: ₹15,000 Surgical: ₹20,000
Twin sharing. Chair for attendant. Medicine: ₹20,000 Surgical: ₹25,000
Single occupancy. Television. Attached bath. Cot for attendant. Medicine: ₹20,000 Surgical: ₹30,000
Single occupancy. Air-conditioned,Television. Attached bath. Cot for attendant. Initial Deposit Medicine: ₹25,000 Surgical: ₹35,000
Single occupancy. Air-conditioned, Television. Attached bath. Cot for attendant Initial Deposit Medicine: ₹30,000 Surgical: ₹40,000
Single occupancy Suite. Air-conditioned, Television, Phone, Refrigerator, Microwave. Cot for attendant. Attached bath. Initial Deposit Medicine: ₹40,000 Surgical: ₹50,000
Single occupancy suite. Advanced facilities like ventilator, dialysis etc is available. One to one monitoring by Doctors and Nurses. Fully air- conditioned. Wifi on request. Initial Deposit Medicine: ₹50,000 Surgical: ₹50,000
All efforts will be made to provide a bed in the chosen category. In case of unavailability, you are requested to choose from the available options.
A patient who wishes to transfer to a higher ward category during the stay in the hospital, will be charged at the rates applicable for the highest category admitted, for the entire duration of the stay. This is applicable to all procedures, investigations and operations that have been performed on the patient.
The approximate bill amount will be sent on alternate days to all the inpatients. This is an estimate only and will vary depending on each patient’s disease, investigations and the category of ward opted.
Kasturba Hospital accepts payment through Cash (Up to Rs 2 lakhs per admission) ,Demand Drafts, Debit and Credit cards. Payment may also be done online using NEFT /IMPS facility offered by banks. The bank details will be available in our Billing/ Finance Departments. After depositing the money, a scanned copy of the deposit slip or the UTR number may be sent to the hospital..
This facility is restricted to domestic transfer. Any remittance from abroad requires a declaration from the patient party.
Note: Cheques are not accepted at Kasturba Hospital, Manipal.
Patients who are likely to claim for reimbursement of hospital expenses from insurance companies, organizations or Government agencies are advised to make all purchases including drugs from the hospital pharmacy. Kasturba Hospital will not endorse any bills for medications purchased from outside pharmacies.
An identification band bearing your name, hospital number and treating department will be given to you on admission by the ward nurse. This band should be worn by the patient during stay in the hospital and should not be removed or misplaced.
Your medical care is a team effort which is coordinated by a team of highly qualified and experienced medical professionals. Doctors, nurses, technicians, radiographers, dietitians, physiotherapists etc. will ensure the best care and comfort to the patient
The hospital serves well balanced, nutritious meals to the inpatients. There is an additional charge for meals across all ward categories. Hospital provides the complete dietary supply to ICU patients. This includes the liquid and solid diets. No food or liquid diet from outside shall be permitted for patients admitted in ICU. Patient attenders can use the cafeterias that are located within the hospital campus.
Patient feedback is very important for the continual improvement of our services. If you are not satisfied with the patient care and services, please inform our Patient Care Representatives who visit you daily. You may also contact our Customer Care Executive who is located in the ground
Floor, Smt. Sharada Pai Memorial OPD Block. You are also requested to fill in the Feedback Forms that will be given to you at the time of discharge. Several Feedback boxes are located within the hospital premises and we encourage you to drop in your feedback in these boxes. Your feedback will be kept confidential. However you may be contacted by our executives for further clarification if required. Our Customer Care Cell can also be contacted via telephone: 0820-2923188, WhatsApp: 7022923232 or email: email@example.com
We advise against bringing valuables and large sums of money to the hospital. For your convenience, the hospital has a provision for depositing money in the Central Billing Section for safe-keeping. You may deposit the total amount towards your patient’s bill. Any excess will be returned at the time of final bill clearance. Hospital is not responsible for a loss of any valuables/money.
A Visitor pass is given to patient attenders. This pass is valid for the duration of the patient’s stay in the hospital. Our security personnel are instructed to view the pass of attenders at all entry and exit points. You are requested to cooperate with the same. This is to ensure the safety of your patient, the hospital personnel, and equipment.
|7:00 am – 8:00 am
1:00 pm – 2:00 pm
6:00 pm – 7:00 pm
|Visitors Not Allowed
|7.00 am – 7:30 am
6:00 pm – 7:00 pm
The management gives utmost importance to infection control and our staff undergoes continual Infection Prevention and Control training programmes.
Kasturba hospital has provided for a parking facility for patients near Smt. Sharada Memorial Pai OPD block, opposite Marena and near the private Wards. ( Artificial Limb Centre Block). A dedicated parking area will be available for patients soon.
Kasturba Hospital is under CCTV Surveillance 24/7.
Smoking is strictly prohibited in the hospital premises.
Possession and /or consumption of alcohol/illicit drugs inside the hospital is prohibited. Also, attendees will not be allowed to enter the hospital in an inebriated state.
Patients and visitors are responsible for all personal belongings and valuables. The hospital is not responsible for replacing lost, misplaced, stolen or damaged belongings and valuables.
The Doctor will decide the discharge date, depending upon the patient condition.
The actual discharge will happen only after the discharge summary is written by the doctor after completion of ward rounds.
The ward sister will inform you once the file is moved to the billing section for the final bill process. Once the bill is ready, you must make the payment ( if any), or clear insurance formalities.
The Billing Staff will give you a receipt after complete payment of a bill. This receipt should be shown at the Nursing counter in your ward.
Before departure, your nurse will give you the discharge summary and inform you the follow-up visit date. She/he will also explain the medication that you may need to continue at home.
The pass issued during admission should be returned back during the settlement bill.
At Kasturba Hospital, Manipal, we have a dedicated Insurance cell that will assist and guide you to avail hassle free cashless services
Pre – Authorization Procedure
Step 1: Contact the TPA/Insurance Cell at Kasturba Hospital with your TPA/Insurance ID Card and collect the pre-authorization form.
Step 2: Your Pre-authorization form will have three sections:
Section A: General details on the health insurance policy that is to be filled by the patient/ patient party.
Section B: Details pertaining to the treatment recommended to be filled in and duly signed by the treating doctor
Section C : Details on financial estimation/tariff details
Step 3: Once the treating doctor has filled the form, submit it at the Insurance Cell, along with the enlisted documents **
Step 4: Once the form is complete in all respects, the Insurance Cell will fax/upload the same to the concerned TPA/Insurance.
Step 5: The coordinator at the Insurance Desk answers to any query/ additional information asked by the concerned TPA/Insurance regarding the treatment of the patient.
Step 6: The Insurance Cell will revert to you on the approval status.
The TPA/Insurance usually approves a part of the total estimate called the “Initial sanction”. If admission is not done within 2-3 days of receiving the sanction, the sanction will be treated as invalid and the entire process will have to be repeated.
** List of Documents to be Submitted ( Photocopy)
Additional Documents In Case Of Medico-Legal Case
If the bill amount exceeds the authorized limit, the Billing department will send a reminder for further enhancement to the TPA/insurance. In case, the TPA/Insurance denies the enhancement of the amount, the patient needs to start making interim payments and In case of denial, the patient has to bear the expenses and claim the same from the Insurance provider post-discharge from the hospital.
The Insurance Cell is only a facilitator and has no authority to approve/disapprove any requests for cashless hospitalization. The Insurance Cell cannot guarantee on approval of cashless hospitalization or complete coverage of hospitalization expenses.
You are requested to intimate your doctor/ Nursing Staff in advance if you need a medical certificate or Fitness to Fly certificate etc. as proof of your stay in the hospital. You can also come on a later date and get the certificates if for some reason you are unable to get the Certificate at the time of discharge.
Foreign Patients who wish to come to Kasturba Hospital for treatment as Inpatients are requested to contact the Customer Care Cell on or before arrival. The Customer Care Executive will assist with the registration, Consultation and if required with the admission process. They will also assist with the registration of residential permit which is mandatory for all patients who are hospitalized. This is done in coordination with the office of the superintendent of Police.
There are cyber cafes and photocopying centers situated in the hospital premises.
There is a luggage room situated in the first floor – Old OPD block. Patients are advised to keep their belongings there at a nominal fee and collect them later.
A new dormitory block is constructed for the benefit of patient visitors and attenders. By making a minimum payment, patient attenders can avail the Dormitory facility which is located within the hospital campus.
Emergency : +91 820 2575555
Help Desk : +91 820 2923265 / 2922761
Enquiry : +91 820 2571201
Appointment : +91 820 2571967
Customer Care : +91 820 2923188
Ambulance : +91 820 2575555